Refund policy

Last updated: 12 February 2026

At But Better, we take pride in the quality of our products. Because our products are food items, we do not accept physical returns. However, your satisfaction is very important to us, and we are committed to making things right if there is an issue with your order.

Damages, Defects, or Incorrect Orders

Please inspect your order upon receiving it.

If your item arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery at:

📧 hello@butbetter.world

Please include:

• Your order number
• Photos of the item and packaging (if applicable)
• A brief description of the issue

If approved, we will provide a replacement or refund at our discretion.

Food Safety & Non-Returnable Items

For food safety and quality control reasons, we do not accept physical returns of food products, including opened or unopened items.

This policy helps ensure all products delivered to customers meet our quality and safety standards.

Quality Concerns

If you experience any quality concerns with your product, please contact us at hello@butbetter.world.. We review these on a case-by-case basis and may offer a replacement or refund where appropriate.

Sale Items & Gift Cards

Sale items and gift cards are non-refundable, unless the item arrives damaged, defective, or incorrect.

Refund Processing

If a refund is approved:

• Refunds will be issued to your original payment method
• Please allow up to 10 business days for processing
• Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed since refund approval, please contact us at hello@butbetter.world.

Abuse Prevention

To protect our business and customers, we reserve the right to limit refunds or replacements in cases of suspected fraud, abuse, or excessive claims.

Contact Us

If you have any questions about this policy, please contact:

📧 hello@butbetter.world